Terms of Service

Last updated: November 8, 2026

These terms govern the use of AIORA, a service operated by Martinez Cabrera Miranda (Av. Italia 6201 (LATU), Montevideo, Uruguay). By creating an account or using AIORA, the accommodation business ("the customer") and its users accept them.

1. The service

AIORA lets businesses manage bookings, calendars, tasks, payments received and conversations with guests on WhatsApp and Instagram. AIORA does not process payments: it only records payments the customer receives by other means.

2. Accounts and users

• The customer is responsible for the users it invites, their permissions and what they do in AIORA.
• Credentials are personal. The customer must notify us right away if it suspects unauthorized access.
• The customer warrants that the data it uploads is accurate and that it has the right to use it.

3. WhatsApp, Instagram and Meta

By connecting a WhatsApp Business or Instagram account, the customer:

• Accepts and complies with the applicable Meta terms, including the WhatsApp Business Policy, the WhatsApp Commerce Policy, the Meta Terms and the Instagram Terms of Use.
• Is responsible for the content it sends and for obtaining guests' consent where required.
• Does not use AIORA for spam, unsolicited bulk messages or content prohibited by Meta.
• Understands that Meta may limit, restrict or suspend its number or account, and that AIORA does not control those decisions. Any messaging fees charged by Meta are paid by the customer.
• Authorizes AIORA to send and receive messages on its behalf while the account is connected, and can disconnect it at any time.

4. Personal data

The customer is the controller of its guests' data, and AIORA processes it on the customer's behalf as described in the privacy policy. The customer must inform its guests how it uses their data.

5. Prohibited use

AIORA may not be used for illegal activities, to access other customers' data, to attempt to breach its security or to resell the service without authorization.

6. Suspension and termination

• We may suspend or close an account that breaches these terms or Meta's policies, or when required by an authority. Where possible, we will give notice first.
• The customer may close its account at any time by writing to contacto@aiora.dev.
• What happens to the data after closing: see data deletion.

7. Availability

We do our best to keep AIORA available and working well, but the service is provided "as is". There may be interruptions due to maintenance or to third-party failures (Meta, Airbnb, Booking.com, hosting providers).

8. Limitation of liability

To the extent permitted by law, AIORA is not liable for indirect damages, lost profits, or loss of data or bookings caused by the use of the service, by decisions of Meta or other platforms, or by the content the customer sends. In any case, AIORA's liability is limited to the total the customer paid it in the 12 months before the claim.

9. Changes

We may change these terms. If a change is material, we will notify customers before it takes effect.

10. Governing law

These terms are governed by the laws of the Oriental Republic of Uruguay, and any dispute will be resolved before the courts of the city of Montevideo.

11. Contact

Martinez Cabrera Miranda — Av. Italia 6201 (LATU), Montevideo, Uruguay
Email: contacto@aiora.dev