Data Deletion

Last updated: November 8, 2026

If you connected WhatsApp or Instagram to AIORA

There are two ways to ask us to delete the data AIORA obtained from Meta:

1. From Facebook or Instagram: remove the AIORA app in your account settings (Facebook: Settings → Apps and websites; Instagram: Settings → Apps and websites) and choose to delete your data. Meta notifies us and gives you a confirmation code and a link to check the status of your request.
2. By email: write to contacto@aiora.dev from your AIORA user's email, with the name of the business and the account (WhatsApp number or Instagram username).

If you only want to stop using the integration, you can disconnect it in AIORA: Settings → Integrations → Disconnect.

If you are a guest

Your conversations belong to the business you talked to, which is the controller of your data. Ask the business, or write to contacto@aiora.dev with your WhatsApp number or Instagram username and the name of the business, and we will handle the request with them.

Timeframe

Requests coming from Meta are processed automatically, usually within minutes. We answer email requests within 5 business days, as required by Uruguay's Personal Data Protection Law No. 18,331.

What is deleted

• The connection to the WhatsApp or Instagram account: access token, PIN, account, phone number and business IDs, display name and status.
• All conversations of that account, with their messages and each contact's name and number or ID.
• The WhatsApp message templates registered for that account.

What is kept and why

• Guests and bookings: they do not come from Meta; the business enters them and needs them to run its operation. They are deleted if the business asks for it or closes its account.
• The record of the request: we keep the confirmation code, the user ID Meta sends us and the dates, to be able to show the request was handled.
• Backups: deleted data disappears from them within 7 days.
• Anything the law requires us to keep.

Deletion does not affect your WhatsApp Business account or your Instagram account: your messages remain on your phone and on Meta.

Contact

Martinez Cabrera Miranda — Av. Italia 6201 (LATU), Montevideo, Uruguay
Email: contacto@aiora.dev